Changes to Delivery Terms

We are making some changes to our delivery procedures on BGO Ecoshop.

First, we are applying a flat shipping rate of S$6.00 to all products ordered amounting to below S$50 (applicable to local delivery only). For orders above S$50 (after all sales discounts are applied), we offer free shipping. For shipping to Malaysia, the flat rate is S$10.

Secondly, after the remaining batch of SmartPac boxes and AM Mail envelopes are used up, we will standardise shipping to using TaqBin courier services, with the following exceptions:

BGO Vendors’ products – for drop ship products, the distributors may use the service of other shipper but BGO Ecoshop will request that they send by registered mail or courier for traceability.

Overseas shipping – due to area restrictions, we might have to choose other shippers.

Thirdly, we will revise most product prices downwards (except vendor-controlled prices) now that there is a separate shipping component.

Why the change?

Standardisation & Accountability

Previously we relied on a few shipping methods to get our products to BGO customers. Whether it is Singpost registered mail, Singpost AM Mail, Singpost SmartPac or private courier like TaqBin, we  made sure, as best as we can, that the products reach our customers in a fast and assured way. We want to make sure that you get what you ordered promptly, that is why we move away from offering free non-registered delivery.

To cover our cost, we had to rely on the most economical shipping method on our end (thus the various shipping choices) depending on the quantity and weight of products ordered. For instance, if you order two packs of chia seeds, we would choose SmartPac delivery (the size of the box is just right and it offers letterbox, if not doorstep delivery. If you order a piece of t-shirt, we would deliver it using AM Mail (it offers next day delivery latest and one t-shirt fits in the envelope nicely).

However, we feel a need to standardise shipping quality and increase accountability. So we are upping our service by only sending to you BGO products via courier (with the exception of products sent directly by product distributors).

Lower product prices & increase flexibility in ordering

As now there is a separate component for shipping, we will be able to lower individual product prices. Certain items which were not available for single item ordering, can now be bought individually. A shipping component will encourage our customers to consolidate their orders and save on the S$6.00 shipping.

We seek your understanding in our recent policy revision. We always work to serve you better. If there are other improvements you think we can do, please email us at bgosingapore@gmail.com to let us know.

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